If your order contains multiple hampers all going to the same delivery address, it is likely that your entire order will be delivered at the same time. Usually, each hamper is sent as its own individual parcel, with its own shipping label. This means
Items are shipped from our Sydney warehouse.
Changes to orders need to be made within 15 minutes of placing an order. To change an address please call Customer Service on 1300 354 393 or use Live Chat. If you are ordering on a weekend please log a ticket straight away so we can action on Monday
While our delivery services are provided by a professional courier network we understand that you may prefer a personal shipping agent to collect and ship your order. Please note that to organise your own courier or shipping agent you advise us via e
Please contact us immediately, either on 1300 354 393, email [email protected] or live chat. Please state your Order Number in the email (this will be a number on your Order Receipt starting with “GB”). If we do not receive this informatio
If the late delivery is due to Gourmet Basket dispatching the gift late, please contact us and we will refund the shipping fee. If the late delivery is due to an incorrect address or a mistake on behalf of the customer ordering the gift, no refund f
Boxed in our durable, custom designed shipping boxes, ensuring that when your gift arrives, it is as impeccably presented as when it left the warehouse. The design aesthetic continues through to our shipping boxes and gift cards which also reflect ou
Occasionally a hamper will be returned to us for one of the following reasons:. Once your order arrives back at our warehouse we will inform you via email. You will have the option to have the order reshipped from our warehouse, although a redelivery
Please contact Customer Service on 1300 354 393 within 15 minutes of placing an order where changes are required. If you contact us on the same day as the order, or very soon after, we may be able to ask the courier to direct to another address. If y
All changes need to be made via a phone call or live chat, and within 15min of placing your order. If you contact us after this time, but within the same day of placing your order, we may be able to retrieve your order and made the required changed –
If your item was sent using one of our trackable services and it's showing as ‘delivered’ but you haven’t received it, there are a few things you can check:. If you’ve checked these things and still can’t locate your item, please contact us know so w
Please make sure you have considered the estimated delivery date or delivery window for your order. If it is still within the delivery window or is prior to the delivery date, please wait until after this time has passed before contacting us. You can
Generally, your item will be held at the Post Office for 10 business days. If not collected within 10 days, the item will be returned to sender. Over the Christmas and New Year period, items are usually held for a longer period of time.
Your item will be available for collection next business day unless indicated on the card. You can also track your delivery status online. Remember to bring photo ID (e.g. Drivers Licence, Proof of Age Card, Boat Licence, Passport) and the consignmen
The couriers will make every reasonable attempt to deliver your parcel. However, to ensure their safety, there are a few exceptions to this policy. If your front door is not easily accessible – for example, you live in a gated property, rural propert
Once your order has completed you will receive an email with live tracking information so that you can track your parcel from the preferred gift delivery date. Please note that although your order can have a status of ‘dispatched’, the online trackin
This is where a driver tried to deliver your item but was unable to because either:. In this case, the driver will either take the hamper to the nearest Post Office for collection (which will be noted on your tracking link) or taken to a StarTrack De
When your order leaves our warehouse you will receive a dispatch notification email with live tracking information so that you can track your parcel at any time. The dispatch notification means that your order has been packed and is awaiting collecti
Your recipient may have to collect their parcel from the local post office if the courier deemed the delivery location unsafe to leave the item. In this instance the courier will leave a ‘Sorry we missed you’ card advising them to go to the local pos
Delivering your parcel safely and successfully is our courier's main priority. If a driver arrives at the delivery address and does not deem it safe to leave the parcel (eg. block of units, parcel visible to the street, etc.) then the courier will no
You may receive notifications from Startrack about the status of your delivery. Notifications are sent to our gift Senders (not Receivers) since you are our Customer. For Sydney Same Day Delivery the courier will reattempt delivery between 1pm and 6p
All hampers have an authority to leave unless the driver deems it unsafe to do so. If there is no safe place to leave the hamper, it will either be taken to the nearest post office for collection (which will be noted on your tracking link)or taken to
The delivery address must include the company name. Please also include the suite number, level and department if applicable. Deliveries to business addresses are generally made to the reception area, so it is really important that sufficient informa
We do not ship our hampers with an order invoice as we know that most deliveries will be a surprise.
The standard delivery service cannot accommodate specific delivery time requests. Delivery times are between 9 - 5pm, weekdays. However, in Sydney Metro, a point to point courier can sometimes be arranged for an extra fee, please contact our Customer
For Sydney Same Day Express, deliveries are scheduled to arrive from 1pm to 9pm, Monday to Friday. For all other delivery services, parcels are scheduled to arrive from 9am to 5pm, Monday to Friday. Please note we cannot specify a time of day for del
The couriers will not call the recipient at the time of making the delivery. Please ensure you note all comments to assist the driver, at the time of making the delivery within the 'special instruction' field when placing your order.
Sorry, we do not currently deliver overseas
Parcel locker deliveries* can be made, however, you must open an account with MyPost and agree to their terms and conditions. A Parcel Locker is a secure storage space where you have 48 hours to collect your parcel. You can find Parcel Lockers at ove
Startrack are most likely to take an item to the nearest Post Office, so the expectation is that the sender will monitor the tracking link provided for delivery updates.
Absolutely!. In the Recipient Details, click into 'Address not found? Click here to input manually' (see image below). Enter the PO Box address, then click into the red panel to confirm the address details are correct. If you have any difficulties, p
Yes. Our delivery partner, Startrack, deliver Australia wide. Transit time will depend on the delivery location. At this stage, we do not deliver outside Australia.
No, our couriers do not have a weekend or public holiday service.
In step 2 of our checkout, you will be asked to select a preferred gift delivery date. Our calendar will only display dates that are available for delivery to the postcode you have entered. If the particular date you are wanting is not available for
https://gourmetbasket.com.au/deliverysydney-day-express-courier-postcode-list/. We are also available to assist with a same day Sydney delivery service for orders placed after 10.30am and before midday, using an express courier, for an additional fee
The delivery options available to you will depend on the postcode your order is being delivered to. Once you have entered the delivery postcode at the checkout (see below), the relevant options for that area will appear. You can also obtain more deli
Additional gifts to the same address attract an additional fee, starting from $10.00 per gift.
The delivery time is the amount of time an order will take to arrive to your recipient once the order has been dispatched from our warehouse. When we dispatch your order will depend on what time you place your order with us. Order cut offs are as fol
Gourmet Baskets are shipped overnight to most city and metro locations, and may take 2-5 days for more remote areas, including regional state areas, the West Coast, or when the gift is classified as a "Large Gift" - as shown when you selected your sh