Where's my gift?Updated a year ago

This page provides information on what happens after a gift has been shipped, and useful contact information for you to use if required.

How long will it take for my gift to arrive?

Gourmet Baskets are shipped overnight to most city and metro locations, and may take 2-5 days for more remote areas, including regional state areas, the West Coast, or when the gift is classified as a "Large Gift" - as shown when you selected your shipping method. Gifts over 5kg (Large Gifts) are delivered Via Road Express and hence take longer for larger distances. 

NOTE: All hamper are shipped from our warehouse in order to meet your preferred delivery date.  Please know the selected date is a preferred delivery date and not guaranteed - If in doubt, please select an earlier preferred delivery date. 

What happens if no-one is home?

• Our couriers have Authority to Leave on all hampers, unless the courier driver deems it unsafe to do so. No signature is required upon delivery.
• If there is no safe place to leave your hamper, it will either be taken to the nearest Post Office for collection to occur within 10 days (which will be noted on your tracking link), or taken to a Depot for re-delivery (which will also be noted on your tracking link).  
• You may contact Startrack on 13 23 45 and quote your tracking ID (which is found in the emails sent to you from Gourmet Basket after ordering), if you wish to discuss/dispute the delivery of your hamper or arrange an alternative delivery method. 
• You can also contact our customer service team via Live Chat, email [email protected] or via phone 1300 354 393, Monday to Friday during business hours.  

What happens if the address I gave is incorrect?

If you contact us via phone 1300 354 393 and within 15min of placing your order, we may be able to amend the delivery address. If your request the change via email and/or after 15min of placing your order, we can not guarantee the change can be made however we will certainly try to assist you.  If your hamper is already with the courier, you will need to contact Startrack directly on 13 23 45 (Option 1) to request the changes. 

If you don’t contact us in time, one of the following may happen:

• The gift may be delivered, and potentially kept by the receiver at the wrong address. If this occurs there is nothing we can do as we don’t know who has the gift.
• The gift may be delivered, and the receiver may contact us to inform us they have it. Generally this would be someone close to the original address and they may be able to hand-deliver it. If not, you will need to arrange your own courier to collection and redelivery. 
• The gift is not delivered, and we are contacted by the courier. At this point we can have it re-directed to a new address – there will be a new delivery fee based on the delivery location.
• The courier company will contact us and the hamper will be returned. If you wish the gift to be re-delivered, a new shipping fee will need to be charged. If the hamper is not returned to us, we will assume is has been delivered and no refund is available.

How to track your gift online

• Go to https://startrack.com.au/ and click on Track and Trace. You will need your tracking number which would have been sent to you after your order was Packed, and again after your order was Delivered.
• Your Tracking Number begins with "B6KZ..." - this will have been emailed to you when your gift was shipped

You can also contact Startrack on 13 23 45 and go to Option 1 to track your gifts via the phone. You can also contact our customer service team via Live Chat, email [email protected] or via phone 1300 354 393, Monday to Friday during business hours.