My tracking says my order is delivered, but I don’t have it. What do I do?Updated a year ago

If your item was sent using one of our trackable services and it's showing as ‘delivered’ but you haven’t received it, there are a few things you can check:

• Has a card been left in your mailbox or under your door to let you know that we’ve left your parcel somewhere safe?
• Has anyone else at your address accepted or signed for the item?
• Have you checked with the sender that it was sent to the right address?

If you’ve checked these things and still can’t locate your item, please contact us know so we can help.

The parcel will normally be left at your front door or mailbox, but can sometimes be hidden out of sight behind pot plants or in a car port. For secure apartment blocks the parcel may also be left with a front desk or in a general parcel delivery area if the driver cannot access your front door. Please ensure you have checked all around your address to make sure you haven't missed your order and if you require further information please contact our courier company with your tracking number ready.

We cannot take responsibility for no-signature deliveries once left at your address, so we recommend selecting signature delivery if you feel your address is unsafe to have a parcel left.