Once an order is shipped by Gourmet Basket, Clause 16 of our Terms and Conditions applies. This states that you have up to 7 days to advise us of a missing gift. If you notify us within 7 days of a missing gift we can initiate an investigation with
If your order has not yet been dispatched from our warehouse, a member of our Customer Service team can attempt to retrieve your order and amending the delivery address. If your order has left our warehouse then we are unable to amend the delivery ad
For refunds, please note that your financial institution may need 3-5 days to clear the funds back into your account.
A refund will be processed to the payment method used to place the order.
Our dispatch process requires all items to be double checked, however, on the rare occasion that something was missed, please contact our Customer Service team and we will arrange for the missing item to be delivered, or a refund for that item will b
Gourmet Basket are experts in safely shipping our hampers so that they are perfectly received, however, on the rare occasion that a breakage does occur, please provide photo evidence of the breakage and Gourmet Basket will dispatch a replacement hamp
In the highly unusual situation that you or your recipient are not happy with your gift please follow these steps to get your 100% Money Back Guarantee:. Gourmet Basket. Returns (insert order number). Warehouse 3, 22 Narabang Way. Belrose NSW 2085. T
Change of Mind Returns. We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact our Customer Service team on 1300 354
If an gift is returned to us that contains fresh cheese or fruit, due to an incorrect address being provided by you, we will be unable to refund you due to the perishable nature of the products. Any items in the hamper that are not perishable can be