Can I get a refund if the delivery information I provided was incorrect?Updated a year ago

If your order has not yet been dispatched from our warehouse, a member of our Customer Service team can attempt to retrieve your order and amending the delivery address.

If your order has left our warehouse then we are unable to amend the delivery address. We can, however, contact our delivery partners and request the order is returned to us (although it is not always possible to intercept the delivery). If the order can be successfully intercepted before delivery, once it is returned to our warehouse we can then change the delivery address and resend the hamper. This will incur a re-delivery fee.

In the event that our delivery partners have attempted to deliver your order to an incorrect address (unbeknownst to you), and it is subsequently returned to Gourmet Basket, we will contact you for an alternative shipping address. A new shipping fee will need to be charged in this instance.

In the event that a gift was delivered to an incorrect address and the parcel is not returned to us, then we are under no obligation to provide a refund.

For these reasons it is very important that you confirm all delivery addresses with your recipients before placing an order.