Terms and Conditions: Frequently Asked Questions (FAQ's)

Click and Collect

To ensure your gifting experience is a breeze, we are excited to offer a Click & Collect service from our warehouse in Belrose, Sydney. Simply order before 2.00pm Monday-Friday (or any time on a weekend) and pick up next business day before 5.00pm, o

Refunds and Returns

We do not offer refunds for gifts that are shipped and delivered to the recipient without any damage. If you have received something that was out of date, broken or damaged, please contact our customer service team on 1300 354 393, and we will be sur

Gift Vouchers

Gift Vouchers can be used at any time, and must be redeemed at www.gourmetbasket.com.au If the value of the gift purchased is more than the voucher the redemeer will need to pay the remaining amount at Checkout If the value of the gift purchased is l

Alcohol

Gift baskets which contain alcohol may only be purchased by and delivered to persons over the age of 18.

Currency

All prices are listed in Australian Dollars (AUD)

GST

The prices listed in this catalogue are inclusive of GST.

Payment

Orders will not be dispatched by Gourmet Basket until payment has been made.

Cancellation of Orders

Cancellation of orders must be done within 30 minutes of placing an order, and we will do our best to intercept the order in the production process. If a gift has already been processed by us, we will not accept a cancellation under any circumstances

Photography

Please note that for photographic purposes some gifts baskets have been featured with additional props, e.g. wine glasses to display wine. Please refer to the list of contents on the product page to review full gift basket contents.

Product Substitutes

We reserve the right to substitute products that may be unavailable, but guarantee the replacement item will be to equal or greater value than the original item.

In making a purchase from Gourmet Basket you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be changed or amended at any time.

Security

Our payment options are safe and secure. Credit Card payments are made directly through DirectOne’s 128 bit SSL Encryption software to insure your personal details are kept safe. None of your payment details are stored; this ensures you will be happy

Privacy

Gourmet Basket respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security. Gourmet Basket will not reveal your per

Privacy and Security Policy

Privacy. Gourmet Basket respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security. Gourmet Basket will not reveal

Terms and Conditions

In making a purchase from Gourmet Basket you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be changed or amended at any time. We reserve the right to