Changes to orders need to be made within 15 minutes of placement. To change your order please call 1300 354 393 or use Live Chat. If you are ordering on a weekend please log a ticket straight away so we can act on this on Monday morning. If this is n
Please check the following. -There are no spaces in your credit card number. -Your card is not expired. -Your name appears exactly the same as on the card. If you are still experiencing issues, please get in touch with your financial institution for
Once you have added your hamper selection to your cart, you need to enter your gift voucher code in the box shown below and then click the button to the right Apply Code.
All Gourmet Basket promo codes have the following restrictions:
Generally speaking no. Most of our codes can only be used on their own.
Once you have added your hamper selection to your cart, you need to enter your promo code in the box shown below and then click the button to the right Apply Code.
If you have any issues with your PayPal account, please contact PayPal Customer Support as we are unable to assist.
When placing an order, payment will be deducted from your PayPal account immediately.
For more information on how to set up a PayPal account please visit PayPal https://www.paypal.com/au/webapps/mpp/account-selection
PayPal is a payment method for online purchases that allows users to send and receive money online. It offers a fast, safe and easy method of payment without disclosing your credit card or other financial information to the merchant.
If you can see multiple charges on your card please ensure you haven't accidentally placed multiple orders. Please contact our Customer Service team and we will be happy to assist you.
Our website employs the latest version of Secure Socket Layer Technology (SSL) to encrypt your information and help make sure that only you and Gourmet Basket see it. Your credit card information is not fully visible to anyone once your order has bee
No, a full payment must be made at the time of ordering.
We take all major credit cards including American Express, VISA, MasterCard & Diners Card. We also accept Paypal, Afterpay and Zip Pay. For Corporate orders, please contact us for our Bank Account details for EFT. No Credit Card fees apply for online
The quickest option is to try placing the order through the desktop website on a PC or laptop. Also see above for more tips.
In some instances when you experience issues during checkout the errors can be stored in your shopping session. If you're seeing an error message repeatedly you can logout of your account and try placing your order without signing into your account.
We only offer this service for customised hampers as photography for our standard hampers is already online.
Cancellation of orders must be done over the phone within 15 minutes of placing an order, we will do our best to intercept the order in the production process. If a gift has already been processed by us, we will not accept a cancellation under any ci
Changes to orders need to be made within 15 minutes of placement. To change your order please call 1300 354 393 or use Live Chat. If you are ordering on a weekend please log a ticket straight away so we can act on this on Monday morning. If this is n
Please know our website will only allow you to input one gift note per order. If you are wanting more than one gift note with your order, please contact our friendly Customer Service team before placing your order, you can do so via live chat, email
At this time, we do not have this functionality. For orders going to separate addresses, separate orders need to be placed.
You can only view your order history if you have registered to set up a Personal Account or Corporate Account. For more information on how to view your order history, see the Account help section.
You do not need to set up an account to place an order, you can checkout as a guest without logging in. Any orders placed as a guest require you to manually enter your address and payment information, and it will not be saved for future reference. To
If you have registered for a Personal Account or Corporate Account, you can login to view your order history and print a copy of your invoice. If you have not registered for an account, then please contact our Customer Service Team for assistance.
Once you have gone through our online checkout system and gone to the final step of PLACE YOUR ORDER, your order will be processed and your order placed. If successful, the checkout page will refresh and show you your order number. Eg. GB45678 and al
Please see the delivery section for more information on order cut off times and estimated delivery timeframes.
All orders are placed via our easy-to-use website!. If you require any assistance while placing your order, please feel free to contact our friendly Customer Service team on 1300 354 393 or via our live chat function. If you are a corporate customer;
Yes, our prices include GST and all other taxes.
All items are displayed in Australian Dollars (AUD). International card holders may have conversion fees applied to payments. Please contact your bank for information regarding International purchases.