The price stated for each gift does not include Delivery. This is a separate charge which is selected at Checkout. If Gourmet Basket is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passe

<ul>
<li>The price stated for each gift does not include Delivery. This is a separate charge which is selected at Checkout.</li>
<li>If Gourmet Basket is charged a re-delivery fee by one of our couriers because of inaccurate delivery details, that charge will be passed onto you.</li>
<li>It is your responsibility to inform Gourmet Basket if an order has not arrived. We will then track and locate the order.</li>
<li>Gourmet Basket uses reputable courier companies for delivery of gift baskets by the date requested. However, this is not always possible due to unforeseen circumstances. You agree that late delivery does not entitle you to cancel an order.</li>
<li>As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place on the premises. By ordering a gift you acknowledge this gift has an authority-to-leave.</li>
<li>If a gift is not able to be found on the premises, and Gourmet Basket can provide evidence of delivery from the courier (please note you need to report non delivery within 7 days of your preferred delivery date), then unfortunately this will not entitle the purchaser to a refund or replacement, as this is beyond the control of Gourmet Basket.</li>
</ul>

Delivery Terms and Conditions

Please note: Delivery times are based on published information from our couriers, however due to occasional unforeseen courier delays, Preferred Delivery Dates are not guaranteed in any way by Gourmet Basket. DAILY ORDER CUT-OFF is 4.00pm on weekdays

<h3 id="isPasted">Standard Delivery Times and Fees</h3>Please note: Delivery times are based on published information from our couriers, however due to occasional unforeseen courier delays, Preferred Delivery Dates are not guaranteed in any way by Gourmet Basket.DAILY ORDER CUT-OFF is 4.00pm on weekdays.&#xA0;SAME-DAY SYDNEY CUT-OFF is 10.45am weekdays. <table><thead><tr><th valign="top">Destination</th><th valign="top">Delivery&#xA0;Fees</th><th valign="top">Estimated Delivery Time</th></tr></thead><tbody><tr><td valign="top">FREE Standard Shipping &#x2013; &#xA0;Australia Post eParcel. No Preferred Delivery Date. </td><td valign="top">No Charge</td><td valign="top">Where indicated with a&#xA0;gold Free Shipping icon&#xA0;on the hamper photo, certain gifts include Free Standard Shipping in their price. Gifts will be shipped same day if your order is placed before the Daily Cutoff time (see above). Delivery times depend on the location. You can find an estimate of delivery time frames using the&#xA0;<a href="https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/" style=" text-decoration: none;">Australia Post calculator</a>You may not select a Preferred Delivery Date at checkout, and Gourmet Basket cannot specify exactly when the gift will be delivered, though a range is mentioned at checkout.</td></tr><tr><td valign="top">Click and Collect</td><td valign="top">No Charge</td><td valign="top">Orders placed before&#xA0;2.00pm on any business day may be&#xA0;collected from our offices between 10.00am and 4.30pm Monday to Friday in Belrose, NSW 2085. &#xA0;For more information,please click<a href="https://cart.gourmetbasket.com.au/click-collect/" style=" text-decoration: none;">&#xA0;here.</a></td></tr><tr><td valign="top">Premium Sydney Metro Same Day ExpressMust order by&#xA0;10.45am AEST on business days.</td><td valign="top">$27.95</td><td valign="top">Choose a Preferred Delivery Date. Premium Same-Day Courier used. Available to selected Sydney metro postcodes &#x2013; click<a href="https://gourmetbasket.com.au/deliverysydney-day-express-courier-postcode-list" style=" text-decoration: none;">&#xA0;here</a> for the list.&#xA0;Deliveries are scheduled to arrive from 1pm to 9pm the same business day (though deliveries may occur later).&#xA0;If no-one is home, and it is safe to do so, the gift will be left. If not, a re-delivery attempt will be made the following day between 1pm and 9pm.If that fails the gift will be returned to us. Orders placed on weekends will be delivered the following&#xA0;business day. A new delivery fee will apply for 2nd deliveries, due to no-one receiving the gift, or wrong addresses provided.Special delivery arrangements can be requested for orders placed after 10.30am, using an express courier, however additional fees may apply. Please call 1300 120 451 for details.</td></tr><tr><td valign="top">Premium Sydney Metro Standard Courier Order by daily Cutoff</td><td valign="top">&lt;5kg: $15.95-$17.95 5-9kg: $18.95 &gt;9kg: $19.95</td><td valign="top">Choose a Preferred Delivery Date. Premium Courier used. Delivered&#xA0;between 9am and 5pm the next business day, (or other date as selected in the calendar) &#x2013;&#xA0;subject to unforeseen courier delays. </td></tr><tr><td valign="top">Premium Regional NSW Order by daily Cutoff</td><td valign="top">&lt;5kg: $15-95-$19.95 5-9kg: $18.95-$21.95 9kg+: $26.95</td><td valign="top">Choose a Preferred Delivery Date. Premium Courier used. Delivered&#xA0;between 9am and 5pm&#xA0;the&#xA0;next business day to most locations,&#xA0;subject to unforeseen courier delays.&#xA0;For heavy hampers with 2 or more bottles of wine to country NSW,&#xA0;delivery may take 2-3 days.</td></tr><tr><td valign="top">Premium Melbourne, Canberra &amp;&#xA0;Brisbane Metro Order by daily Cutoff</td><td valign="top">&lt;5kg: $17.95-$20.95 5-9kg: $19.95-$21.95 9kg+: $26.95</td><td valign="top">Choose a Preferred Delivery Date. Premium Courier used. Delivered&#xA0;between 9am and 5pm&#xA0;next business day or as selected, subject to unforeseen courier delays.</td></tr><tr><td valign="top">Premium Rest of Australia&#xA0;Order by daily Cutoff</td><td valign="top">By Road (5 Bus days) &#xA0;&lt;5kg: $16.95-$21.95 5-9kg: $19.95-$26.95 9kg+: $30.95Air Express (1-3 Bus days) &lt;3kg: $21.95 3-5kg: $31.95 5-9kg: $36.95 9kg+: $59.95</td><td valign="top">Choose a Preferred Delivery Date. Premium Courier used. If you select Air Express delivery will be 1-3 business days, depending on location.&#xA0;For heavy hampers with 2 or more bottles of wine, or when choosing&#xA0;Road&#xA0;delivery, the&#xA0;freight is heavier and will take 5+ days. For remote locations delivery can take up&#xA0;to 5+ business days.</td></tr><tr><td valign="top">Sydney Special Postcodes &#x2013; Beginning with &#x201C;1&#x201D;</td><td valign="top">$22.95</td><td valign="top">Orders placed before 2.00pm will be delivered&#xA0;between 9am and 5pm the&#xA0;next business day, or later as chosen, &#xA0;subject to unforeseen courier delays.</td></tr></tbody></table><h5 id> </h5><h5 id="fruit-delivery-due-to-border-control-rules-fruit-deliveries-are-only-available-to-nsw">FRUIT DELIVERY: Due to border control rules, fruit deliveries are only available to NSW.</h5> <h5 id="gourmet-basket-will-use-its-nominated-courier-and-all-delivery-times-are-estimates-only">Gourmet Basket will use its nominated courier and all delivery times are estimates only.</h5><img data-fr-image-pasted="true" src="https://cart.gourmetbasket.com.au/wp-content/uploads/2015/08/StarTrack-Logo.jpg" alt width="290" height="90" data-src="https://cart.gourmetbasket.com.au/wp-content/uploads/2015/08/StarTrack-Logo.jpg" data-ll-status="loaded" class="fr-fic fr-dii"><a href="https://cart.gourmetbasket.com.au/wp-content/uploads/2023/08/Australia_Post.svg.png" style=" text-decoration: none;"><img data-fr-image-pasted="true" src="https://cart.gourmetbasket.com.au/wp-content/uploads/2023/08/Australia_Post.svg.png" alt width="250" height="55" data-src="https://cart.gourmetbasket.com.au/wp-content/uploads/2023/08/Australia_Post.svg.png" data-ll-status="loaded" class="fr-fic fr-dii"></a>Other Delivery Information<ul><li>Ordering times based on EST- Eastern Standard Time</li><li>Deliveries to PO Boxes will attract an additional delivery fee of $10.95 (inc GST)</li><li>Additional gifts to the same address attract a $10 delivery fee per gift (inc GST), except for Sydney, which is $5 per additional gift, when ordering 10 or more gifts.</li><li>Additional gifts to the same address using Sydney Same Day Courier attract a $15 delivery fee per gift.</li><li>Once an order is accepted by Gourmet Basket, orders are dispatched in accordance with courier delivery tables to meet your Requested Delivery Date</li><li>Once your order has been accepted by Gourmet Basket, we are unable to make changes to your order.</li><li>Deliveries are made during normal business hours, being&#xA0;9am &#x2013; 5pm on&#xA0;weekdays &#x2013; subject to unforseen courier delays.</li><li>Deliveries are not currently available on weekends or public holidays.</li><li>All parcels are bar-coded and able to be traced using the link sent to you with your order, and as your order is shipped.</li><li>Once your order has been distributed Gourmet Basket&#x2019;s nominated carrier it becomes their responsibility. Gourmet Basket are not liable and/or responsible for any delays and/or lost and/or stolen orders in transit.</li><li>As our gifts contain perishable items, and often need to be in the hands of the receiver on a specific date, if a recipient is not available to take delivery, gifts will be left in a safe place, as determined by Gourmet Basket, on the premises. By ordering a gift, you acknowledge our authority-to-leave.</li><li>If a gift is not able to be found on the premises, and Gourmet Basket can provide evidence of delivery from the courier, then unfortunately this will not entitle the purchaser to a refund or replacement, as the gift has been delivered.</li><li>If a parcel is deemed unsafe to leave by the courier, a card will be left, and the parcel taken to the nearest Australia Post shop or Startrack Depot. The card will advise options for receiving the gift, including collection options.</li><li>We package all gift baskets in strong boxes so that items stay safe and arrive undamaged.</li><li>Please note that a re-delivery fee will need to be charged if an incorrect address is given. Please ensure the delivery address you provide is correct, before placing your order. Parcels that are successfully delivered, when an incorrect address is provided, are not eligible for refunds.</li><li>If delivering to a hospital, please ensure the patient will still be there within the delivery time-frame above, and that the hospital is accepting deliveries.</li><li>It is your responsibility to inform Gourmet Basket if an order has not arrived. We will then trace and locate the order.</li><li>Gourmet Basket uses its nominated carrier for delivery of gift baskets by the date requested. However, any delivery time frames are an estimate only and you acknowledge and agree that delivery within the estimated &#xA0;time frame is not always possible due to unforeseen circumstances.</li><li>At this stage, we do not deliver outside of Australia.</li><li>For any further questions on shipping, please email&#xA0;service@gourmetbasket.com.au</li><li>All fees Inc GS9</li></ul>

Delivery Fees and Shipping Times

Gourmet Basket

Gift Delivery Information

Terms and Policies

Mother's Day Key Ring 2024

Fresh Fruit Hampers

What is your Privacy Policy?

Do you provide donations of gift hampers for charitable causes?

Do I need to be 18 years or over to purchase a gift basket?

Will you ship a hamper prior to payment being made?

Are all items displayed in the product photo on the website included in the hamper?

What happens if there is an item out of stock in the hamper I purchased?

What are the browser requirements?

Can I choose baby size clothing in the baby hampers?

What size are the robes?

Does your cheese need to be refrigerated?

What shelf life and expiry dates do your hampers have?

Do you stock dairy-free hampers?

Do you cater to dietary requirements?

Can I send a gift anonymously?

Can I add a gift card message to my hamper?

Do you sell gift vouchers and how do they work?

Can I create my own gift basket or customise a hamper with individual products that I see on your website?

How do I use online chat?

Website Browsing Help

Browsing Help

Do reward points expire?

How do I see my points? I can't find my account....

How do I earn GB Rewards points?

How do I join the GB Rewards Club?

How do I redeem points and Vouchers?

Can I transfer or combine points from different accounts?

What are the benefits of GB Rewards?

GB Rewards

Can I make changes to my order at anytime?

My credit card details are not being accepted. What's wrong?

How do I redeem a gift voucher?

Are there any restrictions on using Promo Codes?

Can I use more than one promo code at the same time?

How do I use my Promo Code?

Who do I contact if I have a problem with my PayPal account?

When will my payment be deducted from my PayPal account?

How do I set up a PayPal Account?

What is PayPal?

I think I may have been charged incorrectly, what should I do?

Is it safe to use my credit card on Gourmet Basket?

Can I do a split payment?

What payment methods can I use?

I'm having issues purchasing through the mobile website. What can I do?

I’m receiving an error message while trying to complete my order. What should I do?

Can I get a photo of my hamper before it is sent?

Can I cancel my order?

Can I amend my order?

Can I add two gift card messages when ordering two gifts going to the same address?

Can I order multiple hampers going to separate addresses in one transaction?

Can I view my order history?

Do I need to set up an account to place an order?

I didn’t receive an email confirming the order. What can I do

How do I know if you received my order?

What is the deadline to place an order?

How do I place an order?

Do your prices include GST?

What currency are the items displayed in? How will I be charged?

Buying and Ordering

Buying Help

What is your Corporate Gifting Platform and why is it helpful?

What other information do I need to know about delivery?

When will my Corporate order be dispatched?

How much does delivery for Bulk Corporate Orders cost?

Can I place multiple orders for different delivery addresses online?

Can I add branded ribbon and gift tag to my corporate online order?

Can I create a corporate account?

Can I set up a corporate account?

Can I personalise the gift card message for individual hampers?

Can I include my own Christmas cards or Gift Cards with my hampers?

Can I send you additional items to include in my hampers?

Can I order custom hampers?

How much do your corporate branding options cost?

What Corporate Branding options can you help me with?

Can I get a discount on my corporate order?

What is the best way to place a bulk corporate order?

Where can I get a Christmas Brochure?

Why should I choose Gourmet Basket for my Corporate Gifting requirements?

Gourmet Basket offers a specialised Corporate Gifting Program specifically designed for businesses needing a more sophisticated and high-touch gifting service. The primary benefits of this are listed below:

Bulk Order form for Corporate Orders

Corporate Help

Will all my ordered items arrive together?

Where are my items shipped from?

How do I change my delivery address after my order has been placed?

Can I send my own courier or shipping agent to pick up my order?

I have entered the address details incorrectly. What can I do?

Will my delivery fee be refunded if my gift arrives late?

How do we ship our gifts?

My order has been Returned to Sender by the courier. What happens now?

What happens when the wrong delivery information was provided, and the gift was not delivered?

What happens if the address I gave is incorrect?

My tracking says my order is delivered, but I don’t have it. What do I do?

My order hasn’t arrive yet, what do I do?

If my parcel has gone back to a Post Office, how long will it be held there?

On my 'Sorry We Missed You' card, it says my parcel has gone to the Post Office. When will it be available for collection?

The recipient was home. Why was the hamper taken to a Post Office?

Has my order been shipped yet? Why is my tracking not working?

What does 'attempted delivery' or ‘unsuccessful delivery’ mean?

How do I track my order?

What happens when your parcel leaves our warehouse? Will I receive a notification?

Why does my recipient have to go to the Post Office to pick up their gift?

I gave Authority to Leave, but the courier didn't leave my parcel. Why?

What happens if no-one is home when the courier tries to deliver the gift?

What is Authority to Leave?

What information should I include for successful delivery to a business address?

Are your hampers shipped with an order invoice?

What if I need my delivery to occur at a certain time?

What time will my gift arrive?

Will the courier call my recipient at the time of delivery?

Do you deliver overseas?

Can you deliver to a parcel locker?

Do you deliver to farms or remote locations?

Can I ship to a PO Box?

Do you deliver anywhere in Australia?

Do you deliver on weekends, public holidays or after hours?

Can I choose the date when I want my order to be delivered?

Do you offer same day delivery?

What types of delivery do you offer?

How much to deliver an additional gift to the same address?

How long will my order take to arrive?

Where's my gift?

Delivery Help

My order history isn’t showing on all my orders?

How do I unsubscribe from your newsletter list?

How do I sign up for your newsletter?

How do I change stored information in my account?

How do I view my order history?

How do I sign into my account when I have forgotten my user name and password?

How do I sign into my account?

How do I create an account?

Account Help

Your Account Help

Can I get a refund if the order was not received by the recipient?

Can I get a refund if the delivery information I provided was incorrect?

When will I receive my refund?

How will I be refunded?

What do I do if an item is missing from my order?

What happens if an item is damaged during delivery?

Do you offer returns? How does your 100% Money Back Guarantee work?

Returns Policy

Returns policy for Fresh Cheese and Fruit

Returns Process

Returns

Corporate Gift Program

Corporate Customers and Corporate Orders

Click and Collect

Refunds and Returns

Gift Vouchers

Alcohol

Currency

Payment

Cancellation of Orders

Photography

Product Substitutes

In making a purchase from Gourmet Basket you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be changed or amended at any time.