Gourmet Basket

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Click on the 'Help' icon in the bottom right hand corner and fill in your details to start chatting with one of our team members!

How do I use online chat?

Browsing Help

Website Browsing Help

Mother's Day Key Ring 2024

Fresh Fruit Hampers

What is your Privacy Policy?

Do you provide donations of gift hampers for charitable causes?

Do I need to be 18 years or over to purchase a gift basket?

Will you ship a hamper prior to payment being made?

Are all items displayed in the product photo on the website included in the hamper?

What happens if there is an item out of stock in the hamper I purchased?

What are the browser requirements?

Can I choose baby size clothing in the baby hampers?

What size are the robes?

Does your cheese need to be refrigerated?

What shelf life and expiry dates do your hampers have?

Do you stock dairy-free hampers?

Do you cater to dietary requirements?

Can I send a gift anonymously?

Can I add a gift card message to my hamper?

Do you sell gift vouchers and how do they work?

Can I create my own gift basket or customise a hamper with individual products that I see on your website?

Do reward points expire?

How do I see my points? I can't find my account....

How do I earn GB Rewards points?

How do I join the GB Rewards Club?

How do I redeem points and Vouchers?

Can I transfer or combine points from different accounts?

What are the benefits of GB Rewards?

GB Rewards

Can I make changes to my order at anytime?

My credit card details are not being accepted. What's wrong?

How do I redeem a gift voucher?

Are there any restrictions on using Promo Codes?

Can I use more than one promo code at the same time?

How do I use my Promo Code?

Who do I contact if I have a problem with my PayPal account?

When will my payment be deducted from my PayPal account?

How do I set up a PayPal Account?

What is PayPal?

I think I may have been charged incorrectly, what should I do?

Is it safe to use my credit card on Gourmet Basket?

Can I do a split payment?

What payment methods can I use?

I'm having issues purchasing through the mobile website. What can I do?

I’m receiving an error message while trying to complete my order. What should I do?

Can I get a photo of my hamper before it is sent?

Can I cancel my order?

Can I amend my order?

Can I add two gift card messages when ordering two gifts going to the same address?

Can I order multiple hampers going to separate addresses in one transaction?

Can I view my order history?

Do I need to set up an account to place an order?

I didn’t receive an email confirming the order. What can I do

How do I know if you received my order?

What is the deadline to place an order?

How do I place an order?

Do your prices include GST?

What currency are the items displayed in? How will I be charged?

Buying and Ordering

Buying Help

What is your Corporate Gifting Platform and why is it helpful?

What other information do I need to know about delivery?

When will my Corporate order be dispatched?

How much does delivery for Bulk Corporate Orders cost?

Can I place multiple orders for different delivery addresses online?

Can I add branded ribbon and gift tag to my corporate online order?

Can I create a corporate account?

Can I set up a corporate account?

Can I personalise the gift card message for individual hampers?

Can I include my own Christmas cards or Gift Cards with my hampers?

Can I send you additional items to include in my hampers?

Can I order custom hampers?

How much do your corporate branding options cost?

What Corporate Branding options can you help me with?

Can I get a discount on my corporate order?

What is the best way to place a bulk corporate order?

Where can I get a Christmas Brochure?

Why should I choose Gourmet Basket for my Corporate Gifting requirements?

Gourmet Basket offers a specialised Corporate Gifting Program specifically designed for businesses needing a more sophisticated and high-touch gifting service. The primary benefits of this are listed below:

Bulk Order form for Corporate Orders

Corporate Help

Will all my ordered items arrive together?

Where are my items shipped from?

How do I change my delivery address after my order has been placed?

Can I send my own courier or shipping agent to pick up my order?

I have entered the address details incorrectly. What can I do?

Will my delivery fee be refunded if my gift arrives late?

How do we ship our gifts?

My order has been Returned to Sender by the courier. What happens now?

What happens when the wrong delivery information was provided, and the gift was not delivered?

What happens if the address I gave is incorrect?

My tracking says my order is delivered, but I don’t have it. What do I do?

My order hasn’t arrive yet, what do I do?

If my parcel has gone back to a Post Office, how long will it be held there?

On my 'Sorry We Missed You' card, it says my parcel has gone to the Post Office. When will it be available for collection?

The recipient was home. Why was the hamper taken to a Post Office?

Has my order been shipped yet? Why is my tracking not working?

What does 'attempted delivery' or ‘unsuccessful delivery’ mean?

How do I track my order?

What happens when your parcel leaves our warehouse? Will I receive a notification?

Why does my recipient have to go to the Post Office to pick up their gift?

I gave Authority to Leave, but the courier didn't leave my parcel. Why?

What happens if no-one is home when the courier tries to deliver the gift?

What is Authority to Leave?

What information should I include for successful delivery to a business address?

Are your hampers shipped with an order invoice?

What if I need my delivery to occur at a certain time?

What time will my gift arrive?

Will the courier call my recipient at the time of delivery?

Do you deliver overseas?

Can you deliver to a parcel locker?

Do you deliver to farms or remote locations?

Can I ship to a PO Box?

Do you deliver anywhere in Australia?

Do you deliver on weekends, public holidays or after hours?

Can I choose the date when I want my order to be delivered?

Do you offer same day delivery?

What types of delivery do you offer?

How much to deliver an additional gift to the same address?

How long will my order take to arrive?

Where's my gift?

Delivery Help

My order history isn’t showing on all my orders?

How do I unsubscribe from your newsletter list?

How do I sign up for your newsletter?

How do I change stored information in my account?

How do I view my order history?

How do I sign into my account when I have forgotten my user name and password?

How do I sign into my account?

How do I create an account?

Account Help

Your Account Help

Can I get a refund if the order was not received by the recipient?

Can I get a refund if the delivery information I provided was incorrect?

When will I receive my refund?

How will I be refunded?

What do I do if an item is missing from my order?

What happens if an item is damaged during delivery?

Do you offer returns? How does your 100% Money Back Guarantee work?

Returns Policy

Returns policy for Fresh Cheese and Fruit

Returns Process

Returns

Delivery Terms and Conditions

Delivery Fees and Shipping Times

Gift Delivery Information

Corporate Gift Program

Corporate Customers and Corporate Orders

Click and Collect

Refunds and Returns

Gift Vouchers

Alcohol

Currency

Payment

Cancellation of Orders

Photography

Product Substitutes

In making a purchase from Gourmet Basket you acknowledge that you have read, understood and agree to be bound by all the terms and conditions of this agreement. These terms and conditions may be changed or amended at any time.

How do I use online chat?Updated a year ago